RETURN AND REFUND
Return and Refund Policy
KoenigWood Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. You'll get your money back.
Discounted items are not eligible for a return.
Please allow 1-2 weeks for your return to be processed.
KoenigWood will not issue refunds for products purchased through other entities, such as distributors or retail partners.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
Once we receive the returned item KoenigWood will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Returns on custom, handmade products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) which are made by KoenigWood are as follows:
Notify the KoenigWood within 14 days of receipt.
Due to personal configuration, inscription, or design on these products, the KoenigWood is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the KoenigWood Guarantee.
All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.
Discounted items are not eligible for a return.
Please allow 1-2 weeks for your return to be processed.
KoenigWood will not issue refunds for products purchased through other entities, such as distributors or retail partners.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
Once we receive the returned item KoenigWood will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Returns on custom, handmade products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) which are made by KoenigWood are as follows:
Notify the KoenigWood within 14 days of receipt.
Due to personal configuration, inscription, or design on these products, the KoenigWood is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the KoenigWood Guarantee.
All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.